Difference between revisions of "How to obtain help/support"

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For some of our users it's important to have a professional paid support service associated with the software they are running.
 
For some of our users it's important to have a professional paid support service associated with the software they are running.
There are '''a lot''' of enterprise business, vendors and consulting firms who can provide support related to Netfilter software.
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There are '''a lot''' of enterprise businesses, vendors, and consulting firms who can provide support related to Netfilter software.
  
The list below is not exhaustive, and contains no specific meaning, order or association with the Netfilter project, but are good known in the community.
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The list below is not exhaustive, and contains no specific meaning, order or association with the Netfilter project, but are well-known in the community.
  
 
'''TODO: create the list'''
 
'''TODO: create the list'''
  
 
We usually love companies who contribute back to the community :-)
 
We usually love companies who contribute back to the community :-)

Latest revision as of 14:30, 30 July 2019

There are several ways of getting help and support for Netfilter products.

Community

Netfilter is a FLOSS community. Among other things this means that community support is offered in a best effort approach.

You may direct your help/support request to several support channels, which include:

  • The users mailing list: netfilter@vger.kernel.org
  • Our documentation (i.e., this wiki, manpages and other resources)
  • IRC: #netfilter in freenode
  • External support tools and forums like stackoverflow, distribution specific channels, and so on

Community support is usually not fully real-time, but the amount of knowledge that it contains is huge :-)

Enterprise

For some of our users it's important to have a professional paid support service associated with the software they are running. There are a lot of enterprise businesses, vendors, and consulting firms who can provide support related to Netfilter software.

The list below is not exhaustive, and contains no specific meaning, order or association with the Netfilter project, but are well-known in the community.

TODO: create the list

We usually love companies who contribute back to the community :-)